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Skills-based routing: Route your way to success - Zendesk
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Best IT Helpdesk Ticketing System in 2022 - DNSstuff
Improving the User Experience with Uber's Customer Obsession Ticket Routing Workflow and Orchestration Engine - Uber Engineering Blog
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Incident management workflow as recommended by ITIL. The Ticket Routing... | Download Scientific Diagram
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Uber Engineering on Twitter: "New on the blog: Routing customer service tickets correctly has become more challenging as @Uber's businesses have grown. We've adopted workflow orchestration and Cadence, our #OpenSource orchestration engine,
ITIL Service Automations | Automated Workflows & Ticket Routing | Web Help Desk
Comm100 Ticketing & Messaging | Agent Experience | Ticket Routing
IT Trouble Ticket Routing | Visual.ly
Ticketing System & Routing | OneDesk HelpDesk & PM Onboarding Guide
